How to contact us. info(at)pomar.fi. Customer service opening hours. Monday to Friday. 08.00 - 15.30 (Helsinki +2 GMT). Complaints, Issues, and Reporting Faulty Products. All complaints regarding order errors or delivery should be made within seven (

How to contact usinfo(at)pomar.fi&#xA0; Customer service opening hoursMonday to Friday&#xA0;08.00 - 15.30 (Helsinki +2 GMT) Complaints, Issues, and Reporting Faulty Products&#xA0;All complaints regarding order errors or delivery should be made within seven (7) days of receiving the order. Contact us at <a data-fr-linked="true" href="mailto:info@pomar.fi" id="isPasted">info@pomar.fi</a> use the subject line Order Error.&#xA0;Report a Defect:&#xA0;If you notice any faults or issues with your order, please send your complaint to <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a>. Use the subject line Defect. Also include the following details:&#xA0;<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A detailed description of the issue&#xA0;</li><li style="font-size: 16px;">Clear images of the defect&#xA0;</li><li style="font-size: 16px;">Clear images of the front, side, back and sole of the shoe&#xA0;</li><li style="font-size: 16px;">Clear image of the batch number (group of numbers usually printed on the inside of the zipper)&#xA0;</li></ul>Delays in reporting can make it difficult to determine whether a problem is due to normal wear and tear or a defect present at the time of shipping.&#xA0; Business Address&#xA0;Pomarfin Oy/Pomar.fi&#xA0;Vanhatie 10&#xA0;29630 Pomarkku&#xA0;FINLAND&#xA0;VAT: FI01365984&#xA0;

Contact Us

If your order has already been packed, processed, or shipped, it is not possible to update or cancel the order. We can attempt to change or cancel your order if it has not yet been packed, processed, or shipped. We can only change the size requested.

If your order has already been packed, processed, or shipped, it is not possible to update or cancel the order.&#xA0;We can attempt to change or cancel your order if it has not yet been packed, processed, or shipped. We can only change the size requested. &#xA0;Please email us immediately at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a> with the subject line: Cancel My Order or Change my Order and include your order number so we can trace it.&#xA0; Change or edit of address: &#xA0;It is not possible to edit or change a shipping address.&#xA0;&#xA0;Please email us immediately with the subject line:&#xA0;Cancel My Order&#xA0;and include your order number so we can trace it.&#xA0;&#xA0;If your order has already been packed, processed, or shipped, it is not possible cancel your order.&#xA0; Fees for Not-Collected or incorrectly returned parcels&#xA0;We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned incorrectly or not in accordance with our terms. A parcel that is not collected by the courier or shipping company is not considered a return. We will deduct &#x20AC;19.90 for shipping and handling costs from the refunded amount for any not-collected parcels.&#xA0;

Order Cancellation Policy

It is not possible to edit or change a shipping address. Please email us immediately with the subject line: Cancel My Order and include your order number so we can trace it. If your order has already been packed, processed, or shipped, it is not poss

It is not possible to edit or change a shipping address.&#xA0;&#xA0;Please email us immediately with the subject line:&#xA0;Cancel My Order&#xA0;and include your order number so we can trace it.&#xA0;If your order has already been packed, processed, or shipped, it is not possible cancel your order.&#xA0;

Change or Edit Your Address

We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned back to us due to incorrect delivery information or not in accordance with our Delivery or Returns Policy. A parcel that is not collec

We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned back to us due to incorrect delivery information or not in accordance with our Delivery or Returns Policy. A parcel that is not collected by the courier or shipping company is not considered a return. &#xA0;We will deduct &#x20AC;19.90 for shipping and handling costs from the refunded amount for any not-collected parcels or those undelivered due to incorrect delivery information.&#xA0;

Fees for Not-Collected Parcels or Incorrect Delivery Information

All complaints regarding order errors or delivery should be made within seven (7) days of receiving the order. Please contact us at info@pomar.fi use Order Error in the subject line. Report a Defect: If you notice any faults or issues with your order

All complaints regarding order errors or delivery should be made within seven (7) days of receiving the order. Please contact us at <a data-fr-linked="true" href="mailto:info@pomar.fi" id="isPasted">info@pomar.fi</a> use Order Error in the subject line.&#xA0;Report a Defect:&#xA0;If you notice any faults or issues with your order, please send your complaint to <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a>. Use the subject line Defect. Also include the following details:&#xA0;<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A detailed description of the issue&#xA0;</li><li style="font-size: 16px;">Clear images of the defect&#xA0;</li><li style="font-size: 16px;">Clear images of the front, side, back and sole of the shoe&#xA0;</li><li style="font-size: 16px;">Clear image of the batch number (group of numbers usually printed on the inside of the zipper)</li></ul>Promptly reporting any issues helps us to address and resolve them more effectively. Delays in reporting can make it difficult to determine whether a problem is due to normal wear and tear or a defect present at the time of shipping.&#xA0;

Complaints, Issues, and Reporting Faulty Products

a). You have 30 days to return an unused product, starting from when you receive your order. b). If the product is not yet in stock or sold out, please click the 'Notify me when available' button and we will send an email if / when your size is avail

a). You have 30 days to return an unused product, starting from when you receive your order.&#xA0;b). If the product is not yet in stock or sold out, please click the &apos;Notify me when available&apos; button and we will send an email if / when your size is available. If your order is confirmed, but the product can&#x2019;t be delivered, you will be contacted as soon as possible.&#xA0;c). If you have been delivered a wrong product or if the product is faulty, you should immediately notify Pomar.fi customer service via email at info(at)pomar.fi (Office hours Monday to Friday 8am to 3.30 pm GMT +2).&#xA0;d). If an order is not picked up at the post office or collection centre, the customer will be charged a &#x20AC;19.90 shipping fee. Additionally, if a package is undelivered due to an error or fault of the customer, the customer is also liable for the &#x20AC;19.90 fee.&#xA0;e). Confirmation of order: the contract between Pomar.fi and the customer becomes binding when the customer has confirmed these terms of delivery and accepted the order.&#xA0;f). Prices and product information: all prices include VAT. You can review taxes on the order confirmation. Pomar.fi is not responsible for mistakes in pricing and product information and reserves the right to cancel orders. Delivery outside the EU: The prices do not include VAT. Pomarshoes.com is not responsible for the taxes or customs duties when shipping outside the EU.&#xA0;g). Any questions can be addressed to our customer service at info(at)pomarshoes.com.&#xA0;h). Pomarshoes.com cannot be held responsible for problems with delivery resulting from force majeure &#x2013;reasons, such as wars, natural disasters, import- or export bans, authoritative decisions or similar events beyond the control of Pomarshoes.com, which prevents a party from complying with any of its obligations under the contract.&#xA0;

Delivery Terms

Please note that these are estimated delivery times, and actual delivery times may vary. Your order will be delivered as soon as possible. We will notify you via email if there are any delays in delivery. Delivery times typically range from 4 to 14 w

Please note that these are estimated delivery times, and actual delivery times may vary.&#xA0;Your order will be delivered as soon as possible. We will notify you via email if there are any delays in delivery. Delivery times typically range from 4 to 14 working days. Orders made before 12:00 noon (+2 GMT) on a working day will usually be shipped on the same day.&#xA0;Delivery times vary depending on the delivery country. Please note that a working day is Monday to Friday, and public holidays are not considered working days.&#xA0;Order Confirmation: You will receive an order confirmation via email after placing your order. Please review the order information on the confirmation to ensure its accuracy. Save the confirmation and provide your order number when contacting our customer service.&#xA0;Order Processing and Shipping to our Fulfillment Centre: Please allow an additional 1-2 working days for your order to be processed and received by our fulfillment centre.&#xA0;Estimated Delivery Times from our Fulfillment Centre:&#xA0;Please note that the below are estimated delivery times, and actual delivery times may vary.&#xA0;Austria: 7-9 working days&#xA0;Belgium: 7-9 working days&#xA0;Bulgaria: 8-12 working days&#xA0;Canada: 12-14 working days&#xA0;Czechia: 7-9 working days&#xA0;Croatia: 9-11 working days&#xA0;Cyprus: 8-10 working days&#xA0;Denmark: 6-8 working days&#xA0;Estonia: 4-6 working days&#xA0;Finland (incl. Ahvenanmaa): 4-6 working days&#xA0;France: 7-10 working days&#xA0;Germany: 6-8 working days&#xA0;Greece: 7-11 working days&#xA0;Hungary: 7-10 working days&#xA0;Iceland: 8-9 working days&#xA0;Ireland: 6-9 working days&#xA0;Israel: 12-14 working days&#xA0;Italy: 6-9 working days&#xA0;Japan: 12-14 working days&#xA0;Latvia: 4-6 working days&#xA0;Lithuania: 5-7 working days&#xA0;Luxembourg: 7-9 working days&#xA0;Malta: 8-10 working days&#xA0;Netherlands: 7-9 working days&#xA0;Norway: 7-10 working days&#xA0;Poland: 7-9 working days&#xA0;Portugal: 8-12 working days&#xA0;Romania: 8-10 working days&#xA0;Slovakia: 7-9 working days&#xA0;Slovenia: 7-10 working days&#xA0;Spain: 7-11 working days&#xA0;Sweden: 5-8 working days&#xA0;Switzerland: 7-9 working days&#xA0;United Kingdom: Unable to deliver&#xA0;USA: 12-14 working days&#xA0;

Estimated Delivery Times

30-Day Returns Period. You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are rem

30-Day Returns Period&#xA0;You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are removed. &#xA0; Exchanges&#xA0;We only offer exchanges for different sizes of the same product. Please note that exchanges are only permitted for size adjustments and cannot be made for different products. If you require a different product, please initiate a return following the instructions outlined in our Return Policy below, and place a new order for the desired item.&#xA0; Return ProcessPackaging:&#xA0;Please return unused products in their original packaging, ensuring that the old postage label is hidden. Please ensure that no tags are removed from the product/s.&#xA0;Return Form: Include the filled-in return form with your returned products. If you need a new return form, contact our customer service at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a> with your order number.&#xA0;Instructions by Country: Specific return instructions are provided for different countries. Please refer to the relevant section below for detailed information.&#xA0;<ul><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-finland-520353" rel="noopener noreferrer" target="_blank">Returns from Finland&#xA0;</a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-sweden-and-denmark-520360" rel="noopener noreferrer" target="_blank">Returns from Sweden &amp; Denmark&#xA0;</a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-germany-and-austria-520355" rel="noopener noreferrer" target="_blank">Returns from Germany &amp; Austria</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from--estonia-latvia-lithuania-520351" rel="noopener noreferrer" target="_blank">Returns from Estonia, Lithuania, Latvia</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-belgium-netherlands-czechia-and-poland-520348" rel="noopener noreferrer" target="_blank">Returns from Belgium, Netherlands, Czechia, and Poland</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-other-eu-countries-%28bg-hr-cy-fr-gr-hu-ie-it-lu-mt-pt-ro-sk-si-es%29-520357" rel="noopener noreferrer" target="_blank">Returns from other EU countries </a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-outside-of-eu-%28norway-switzerland-usa-canada-japan%29-520359" rel="noopener noreferrer" target="_blank">Returns from outside the EU</a>&#xA0;</li></ul> Refund Process&#xA0;You will receive a refund once we receive and process your return, provided that the conditions outlined in our Return Policy are met. Refunds will be issued to the original form of payment used for the purchase. &#xA0;Please allow 3-5 working days for the refund to be completed by your banking provider. For specific details on processing times, please contact your banking provider. Remember to retain the receipt from the post office until you have received the refund.&#xA0;If you have any questions or need further assistance, please don&apos;t hesitate to contact our customer service team at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a>. &#xA0;

Return Policy and Exchanges

Looking to get your hands on Pomar products? Discover your nearest Pomar stockist by following the link to our Pomar store locator and retailer map below. Simply enter your location or postcode to find the closest retailers offering Pomar products. F

Looking to get your hands on Pomar products? Discover your nearest Pomar stockist by following the link to our Pomar store locator and retailer map below. Simply enter your location or postcode to find the closest retailers offering Pomar products.&#xA0;Find Your Nearest Stockist&#xA0;(<a href="https://pomarshoes.com/pages/retailer-map" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">https://pomarshoes.com/pages/retailer-map</a>)&#xA0;

Find a Pomar Stockist

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does no

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as &quot;Data&quot; below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. &#xA0; 1. Collection of Data&#xA0;Our registration process requires a valid e-mail address, first and last name, address and phone number. Providing us with other information is at your option. Please take note that any submissions that you make on this site may contain your personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.&#xA0; 2. Use of Data&#xA0;We may use Data to customize and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; &#xA0;or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.&#xA0; 3. Cookies&#xA0;Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement.&#xA0; 4. Editing or Deleting Your Account Information&#xA0;We provide you with the ability to edit the information in your user account information that you provided to us in registration by using your personal page configuration area. You may request deletion of your user account by contacting customer service. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. &#xA0; 5. Changes to this Privacy Policy&#xA0;We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.&#xA0; 6. Force majeure&#xA0;While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of data.&#xA0; 7. Contact Information&#xA0;If you have any questions about this Policy or our web site, please feel free to contact our customer service info(at)pomar.fi&#xA0;

Privacy Policy

Pomar

Pomar Customer Service, here you'll find our address, locate a stockist, and basic details on delivery and returns.