Free standard delivery* is available to parcel lockers and pick-up points, for orders over €69. Home delivery (Kotipaketti) fees for orders over 69€ start from €6.90 (only available in Finland). For orders over €69.00, we offer free standard delivery

Free standard delivery* is available to parcel lockers and pick-up points, for orders over &#x20AC;69&#xA0;Home delivery (Kotipaketti) fees for orders over 69&#x20AC; start from &#x20AC;6.90 (only available in Finland).&#xA0;For orders over &#x20AC;69.00, we offer free standard delivery to parcel lockers or a pick-up point and free returns for the following countries<ul><li style="font-size: 16px;">Finland (incl. Ahvenanmaa)&#xA0;</li><li style="font-size: 16px;">Sweden&#xA0;</li><li style="font-size: 16px;">Estonia&#xA0;</li><li style="font-size: 16px;">Latvia&#xA0;</li><li style="font-size: 16px;">Lithuania&#xA0;</li><li style="font-size: 16px;">Denmark&#xA0;</li><li style="font-size: 16px;">Germany&#xA0;</li><li style="font-size: 16px;">Austria&#xA0;</li><li style="font-size: 16px;">Netherlands&#xA0;</li><li style="font-size: 16px;">Belgium&#xA0;</li><li style="font-size: 16px;">Poland&#xA0;</li><li style="font-size: 16px;">Czechia&#xA0;</li></ul>NOTE:&#xA0;We only offer free returns from the from the same country where the order was delivered If an order is shipped to e.g. Sweden, the return must be made from Sweden&#xA0;to qualify for free returns.Orders shipped to countries, such as Switzerland or&#xA0;Norway, must be returned from the country of delivery.*In some countries standard delivery (excluding Finland) might be to a home address.&#xA0;Working days are Monday - Friday. Orders placed before 12:00 noon (GMT+2) will be processed on the next working day.&#xA0;

Free Standard Delivery & Return Locations

Delivery to Germany and Austria. You can tracking using the link sent by us to your email. DHL app: We recommend downloading the DHL app, as DHL is our local delivery partner in Germany and Austria and offers additional services. Before your package

Delivery to Germany and Austria&#xA0;You can tracking using the link sent by us to your email.&#xA0; DHL app: We recommend downloading the DHL app, as DHL is our local delivery partner in Germany and Austria and offers additional services. Before your package is delivered, you&#x2019;ll receive an email or in-app notification from DHL. If you need to change the delivery address or reschedule the delivery, please do so directly through the DHL app.Pomar cannot modify the delivery address or time. Please ensure that you have the correct address and contact DHL if needed. If the package cannot be delivered due to customer error, it will automatically be returned to Finland you will be charged a undelivered fee of &#x20AC;19.90.&#xA0; Delivery to Sweden and Denmark&#xA0;Our local delivery partner in Sweden and Denmark is Bring. When making your order at checkout, you can select from the nearest pick-up points or parcel lockers. You will receive an electronic notice of arrival for the item from Bring.&#xA0;Sweden:&#xA0;Delivery Monday to Friday&#xA0;Denmark:&#xA0;Delivery Monday to Saturday&#xA0;Please note that the parcel will only be stored for 7 days after delivery at the Bring pickup points. Uncollected items are charged a Not-collected-Parcel fee of &#x20AC;19.90.&#xA0; Fees for Uncollected or Undelivered Parcels&#xA0;Uncollected or undelivered parcels will be returned to us, and you will be charged a Not-collected-Parcel fee of &#x20AC;19.90. Delivery to FinlandFinland (incl. &#xC5;land Islands): Free standard shipping to a parcel locker or pick-up point on orders over &#x20AC;69. Home delivery for orders over &#x20AC;69 starts from &#x20AC;6.90.For orders under &#x20AC;69, shipping fees start from &#x20AC;9.90 to a parcel locker or pick-up point. Home delivery in Finland for orders under &#x20AC;69 starts from &#x20AC;13.90.&#xA0;Finland Home Delivery (Posti Kotipaketti)Some key details about Posti Kotipaketti / Home Delivery:<ul><li style="font-size: 16px;">Posti will contact you before delivery to agree on a suitable delivery time.</li><li style="font-size: 16px;">The service includes&#xA0;one delivery attempt.</li><li style="font-size: 16px;">If Posti cannot reach you or you don&#x2019;t select a delivery time, the parcel will be returned to Pomar after 7 days, and you will be charged a &#x20AC;19.90&#x20AC; not-collection-fee.&#xA0;</li></ul> Standard Delivery Fees by Location&#xA0;Netherlands, Belgium, Austria, Latvia, Lithuania, Poland, Germany, Czech Republic &amp; Estonia. Posti: Free shipping on orders over &#x20AC;69.00. Orders under &#x20AC;69 shipping is &#x20AC;9.90. &#xA0;Bulgaria, Spain, Luxemburg, Portugal, Slovakia, Slovenia &amp; Hungary. Posti Parcel Connect: Shipping is &#x20AC;14.00 on orders over &#x20AC;69.00. Orders under &#x20AC;69.00 shipping is &#x20AC;19.90. &#xA0; Ireland, Italy, Greece, Croatia, Cyprus, Malta, France, Romania, Norway &amp; Switzerland.&#xA0;Posti Priority: Shipping is &#x20AC;14.00 on orders over &#x20AC;69.00. Orders under &#x20AC;69.00 shipping is &#x20AC;19.90.&#xA0;(Norway: As of November 1st 2024, all products under 3000 NOK now include Norwegian VAT in the price. Pomar handles the payment of VAT directly to the Norwegian Tax Authority on your behalf.) (Switzerland: The prices do not include VAT. Pomarshoes.com is not responsible for the taxes or customs duties when shipping outside the EU.)&#xA0; Canada and Japan&#xA0;Posti Priority: Shipping is &#x20AC;19.90 on orders over &#x20AC;69.00. Orders under &#x20AC;69.00 shipping is &#x20AC;29.90. (Delivery outside the EU: The prices do not include VAT. Pomarshoes.com is not responsible for the taxes or customs duties)&#xA0; Unable to Deliver to United Kingdom:&#xA0;Due to the United Kingdom&apos;s withdrawal from the EU, we are currently unable to deliver to this region. We apologize for any inconvenience this may cause. If you have any questions, please email us at&#xA0;<a data-fr-linked="true" href="mailto:info@pomarshoes.com">info@pomarshoes.com</a>.&#xA0; Unable to Deliver to USA:&#xA0;Due to restrictions with our postal carriers, we are currently unable to ship to the United States.

Delivery Methods and Costs by Location

Please note that these are estimated delivery times, and actual delivery times may vary. Your order will be delivered as soon as possible. We will notify you via email if there are any delays in delivery. Delivery times typically range from 4 to 14 w

Please note that these are estimated delivery times, and actual delivery times may vary.&#xA0;Your order will be delivered as soon as possible. We will notify you via email if there are any delays in delivery. Delivery times typically range from 4 to 14 working days. Orders made before 12:00 noon (+2 GMT) on a working day will usually be shipped on the same day.&#xA0;Delivery times vary depending on the delivery country. Please note that a working day is Monday to Friday, and public holidays are not considered working days.&#xA0;Order Confirmation: You will receive an order confirmation via email after placing your order. Please review the order information on the confirmation to ensure its accuracy. Save the confirmation and provide your order number when contacting our customer service.&#xA0;Order Processing and Shipping to our Fulfillment Centre: Please allow an additional 1-2 working days for your order to be processed and received by our fulfillment centre.&#xA0;Estimated Delivery Times from our Fulfillment Centre:&#xA0;Please note that the below are estimated delivery times, and actual delivery times may vary.&#xA0;Austria: 7-9 working days&#xA0;Belgium: 7-9 working days&#xA0;Bulgaria: 8-12 working days&#xA0;Canada: 12-14 working days&#xA0;Czechia: 7-9 working days&#xA0;Croatia: 9-11 working days&#xA0;Cyprus: 8-10 working days&#xA0;Denmark: 6-8 working days&#xA0;Estonia: 4-6 working days&#xA0;Finland (incl. Ahvenanmaa): 4-6 working days&#xA0;France: 7-10 working days&#xA0;Germany: 6-8 working days&#xA0;Greece: 7-11 working days&#xA0;Hungary: 7-10 working days&#xA0;Iceland: 8-9 working days&#xA0;Ireland: 6-9 working days&#xA0;Israel: 12-14 working days&#xA0;Italy: 6-9 working days&#xA0;Japan: 12-14 working days&#xA0;Latvia: 4-6 working days&#xA0;Lithuania: 5-7 working days&#xA0;Luxembourg: 7-9 working days&#xA0;Malta: 8-10 working days&#xA0;Netherlands: 7-9 working days&#xA0;Norway: 7-10 working days&#xA0;Poland: 7-9 working days&#xA0;Portugal: 8-12 working days&#xA0;Romania: 8-10 working days&#xA0;Slovakia: 7-9 working days&#xA0;Slovenia: 7-10 working days&#xA0;Spain: 7-11 working days&#xA0;Sweden: 5-8 working days&#xA0;Switzerland: 7-9 working days&#xA0;United Kingdom: Unable to deliver to this locationUSA: Unable to deliver to this location

Estimated Delivery Times

a). You have 30 days to return an unused product, starting from when you receive your order. b). If the product is not yet in stock or sold out, please click the 'Notify me when available' button and we will send an email if / when your size is avail

a). You have 30 days to return an unused product, starting from when you receive your order.&#xA0;b).&#xA0;If the product is not yet in stock or sold out, please click the &apos;Notify me when available&apos; button and we will send an email if / when your size is available. If your order is confirmed, but the product can&#x2019;t be delivered, you will be contacted as soon as possible.&#xA0;c).&#xA0;If you have been delivered a wrong product or if the product is faulty, you should immediately notify Pomar.fi customer service via email at info(at)pomar.fi (Office hours Monday to Friday 8am to 3.30 pm GMT +2).&#xA0;d). If an order is not picked up at the post office or collection centre, the customer will be charged a &#x20AC;19.90 shipping fee. Additionally, if a package is undelivered due to an error or fault of the customer, the customer is also liable for the &#x20AC;19.90 fee.&#xA0;e).&#xA0;Confirmation of order: the contract between Pomar.fi and the customer becomes binding when the customer has confirmed these terms of delivery and accepted the order.&#xA0;f). Prices and product information: all prices include VAT. You can review taxes on the order confirmation. Pomar.fi is not responsible for mistakes in pricing and product information and reserves the right to cancel orders. Delivery outside the EU: The prices do not include VAT. Pomarshoes.com is not responsible for the taxes or customs duties when shipping outside the EU.&#xA0;g). Any questions can be addressed to our customer service at info(at)pomarshoes.com.&#xA0;h).&#xA0;Pomarshoes.com cannot be held responsible for problems with delivery resulting from force majeure &#x2013;reasons, such as wars, natural disasters, import- or export bans, authoritative decisions or similar events beyond the control of Pomarshoes.com, which prevents a party from complying with any of its obligations under the contract.&#xA0;

Delivery Terms

If your order has already been packed, processed, or shipped, it is not possible to update or cancel the order. We can attempt to change or cancel your order if it has not yet been packed, processed, or shipped. We can only change the size requested.

If your order has already been packed, processed, or shipped, it is not possible to update or cancel the order.&#xA0;We can attempt to change or cancel your order if it has not yet been packed, processed, or shipped. We can only change the size requested. &#xA0;Please email us immediately at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a> with the subject line: Cancel My Order or Change my Order and include your order number so we can trace it.&#xA0; Change or edit of address: &#xA0;It is not possible to edit or change a shipping address.&#xA0;&#xA0;&#xA0;Please email us immediately with the subject line:&#xA0;Cancel My Order&#xA0;and include your order number so we can trace it.&#xA0;&#xA0;If your order has already been packed, processed, or shipped, it is not possible cancel your order.&#xA0; Fees for Not-Collected or incorrectly returned parcels&#xA0;We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned incorrectly or not in accordance with our terms. A parcel that is not collected by the courier or shipping company is not considered a return. We will deduct &#x20AC;19.90 for shipping and handling costs from the refunded amount for any not-collected parcels.&#xA0;

Order Cancellation Policy

It is not possible to edit or change a shipping address. Please email us immediately with the subject line: Cancel My Order and include your order number so we can trace it. If your order has already been packed, processed, or shipped, it is not poss

It is not possible to edit or change a shipping address.&#xA0;&#xA0;Please email us immediately with the subject line:&#xA0;Cancel My Order&#xA0;and include your order number so we can trace it.&#xA0;If your order has already been packed, processed, or shipped, it is not possible cancel your order.&#xA0;

Change or Edit Your Address

We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned back to us due to incorrect delivery information or not in accordance with our Delivery or Returns Policy. A parcel that is not collec

We reserve the right to deduct any relevant shipping and handling costs from the refunded amount for items returned back to us due to incorrect delivery information or not in accordance with our Delivery or Returns Policy. A parcel that is not collected by the courier or shipping company is not considered a return. &#xA0;We will deduct &#x20AC;19.90 for shipping and handling costs from the refunded amount for any not-collected parcels or those undelivered due to incorrect delivery information.&#xA0;

Fees for Not-Collected Parcels or Incorrect Delivery Information

30-Day Returns Period. You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are rem

30-Day Returns Period&#xA0;You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are removed. &#xA0;Free ReturnsWe only offer free returns from the from the same country where the order was delivered. If an order is shipped to e.g. Sweden, the return must be made from Sweden&#xA0;to qualify for free returns.Orders shipped to other countries, such as Norway, must be returned from the country of delivery.Exchanges&#xA0;We only offer exchanges for different sizes of the same product. Please note that exchanges are only permitted for size adjustments and cannot be made for different products. If you require a different product, please initiate a return following the instructions outlined in our Return Policy below, and place a new order for the desired item.&#xA0;Exchanges from Finland: All exchange orders are delivered to a Posti pickup point. If you would prefer home delivery for your exchange, please return your original order and place a new order through our online store. Return ProcessPackaging:&#xA0;Please return unused products in their original packaging, ensuring that the old postage label is hidden. Please ensure that no tags are removed from the product/s.&#xA0;Return Form: Include the filled-in return form with your returned products. If you need a new return form, contact our customer service at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a> with your order number.&#xA0;Instructions by Country: Specific return instructions are provided for different countries. Please refer to the relevant section below for detailed information.&#xA0;<ul><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-finland-520353" rel="noopener noreferrer" target="_blank">Returns from Finland&#xA0;</a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-sweden-and-denmark-520360" rel="noopener noreferrer" target="_blank">Returns from Sweden &amp; Denmark&#xA0;</a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-germany-and-austria-520355" rel="noopener noreferrer" target="_blank">Returns from Germany &amp; Austria</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from--estonia-latvia-lithuania-520351" rel="noopener noreferrer" target="_blank">Returns from Estonia, Lithuania, Latvia</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-belgium-netherlands-czechia-and-poland-520348" rel="noopener noreferrer" target="_blank">Returns from Belgium, Netherlands, Czechia, and Poland</a>&#xA0;</li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-other-eu-countries-%28bg-hr-cy-fr-gr-hu-ie-it-lu-mt-pt-ro-sk-si-es%29-520357" rel="noopener noreferrer" target="_blank">Returns from other EU countries</a></li><li style="font-size: 16px;"><a href="https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB%2Fhow-to-return-from-outside-of-eu-%28norway-switzerland-usa-canada-japan%29-520359" rel="noopener noreferrer" target="_blank">Returns from outside the EU</a>&#xA0;</li></ul>Refund Process&#xA0;You will receive a refund once we receive and process your return, provided that the conditions outlined in our Return Policy are met. Refunds will be issued to the original form of payment used for the purchase. &#xA0;Please allow 3-5 working days for your refund to be processed by your banking provider.&#xA0;The refund will be issued in euros. Please note that fluctuations in exchange rates may affect the final refund amount in your local currency. Additionally, Pomar is not responsible for any currency conversion fees that may be applied.&#xA0;For specific details on processing times and fees, please contact your banking provider.If you have any questions or need further assistance, please don&apos;t hesitate to contact our customer service team at <a data-fr-linked="true" href="mailto:info@pomar.fi">info@pomar.fi</a>. &#xA0;Home Delivery Orders:&#xA0;Returns &amp; RefundsIf you return your entire order that was delivered via home delivery, please note: We refund only the standard shipping cost, not the additional home delivery fee.Refund detailsOrders over &#x20AC;69:<ul><li style="font-size: 16px;">No shipping costs are refunded.</li><li style="font-size: 16px;">You pay the extra home delivery fee (&#x20AC;6.90).</li></ul>Orders under &#x20AC;69:<ul><li style="font-size: 16px;">We refund the standard shipping cost (&#x20AC;9.90).</li><li style="font-size: 16px;">You pay only the additional home delivery fee (&#x20AC;4.90).</li></ul>Example: Home delivery for orders under &#x20AC;69 costs &#x20AC;13.90 (&#x20AC;9.90 standard + &#x20AC;4.90 extra).

Return Policy and Exchanges

As of November 1st 2024, all products under 3000 NOK now include Norwegian VAT in the price. Pomar handles the payment of VAT directly to the Norwegian Tax Authority on your behalf. This change ensures that purchases of products under 3000 NOK should

<div data-block="true" data-editor="5rlsm" data-offset-key="fq7pg-0-0" id="isPasted"><div data-offset-key="fq7pg-0-0">As of&#xA0;November 1st 2024, all products under&#xA0;3000 NOK&#xA0;now include&#xA0;Norwegian VAT&#xA0;in&#xA0;the price. Pomar handles the payment of VAT directly to the Norwegian Tax Authority on your behalf.</div></div><div data-block="true" data-editor="5rlsm" data-offset-key="8606s-0-0"><div data-offset-key="8606s-0-0">&#xA0;</div></div><div data-block="true" data-editor="5rlsm" data-offset-key="8anif-0-0"><div data-offset-key="8anif-0-0">This change ensures that purchases of products under 3000 NOK should no longer be held at customs, and you should not incur additional customs fees.</div></div><div data-block="true" data-editor="5rlsm" data-offset-key="1i8b0-0-0"><div data-offset-key="1i8b0-0-0">&#xA0;</div></div><div data-block="true" data-editor="5rlsm" data-offset-key="38d2t-0-0"><div data-offset-key="38d2t-0-0">If you have any further questions or if your Pomar order is unexpectedly held at customs, please don&#x2019;t hesitate to contact us at <a href="mailto:info@pomarshoes.com,">info@pomarshoes.com,</a> please use the subject title:&#xA0;Norway Customs.&#xA0; Notes:&#xA0;We are currently unable to sell products over 3000NOK. We check exchange rates periodically and bi-monthly, converting from NOK to Euros manually. &#xA0;</div></div>

Norwegian VAT and Customs on Orders Under 3000 NOK

Pomar

Pomar Delivery Information - Find details on delivery locations, costs, estimates, free delivery areas, exchanges, order cancellations, and how to change an order.