Returns Information
How to make a return? Return instructions and locations from which we offer free returns.
Return Policy and Exchanges
Extended Returns for Black Friday (17.11.25-1.12.25). To make gifting easier, all orders placed between 17th November and 1st December qualify for our Extended Return Period, giving you the flexibility to return items up until 31st December 2025. Fre
How to Return from Belgium, Netherlands, Czechia, and Poland
You can return the products free of charge by attaching the Parcel Return Connect postal label that came with the shoes onto the package. Ensure that the label covers the old postage label. Return via a service point: https://paketshopfinder.dhlpaket
How to Return from Estonia, Latvia, Lithuania
Returns from Estonia, Latvia, Lithuania. You can return the products free of charge by attaching the Postal Parcel Baltics Return label that was included with the shoes onto the package. Ensure that the label covers the old postage label. Order picku
How to Return from Finland
Returns from Finland. Free Returns:. You can return your order using Posti or Matkahuolto service points. If you choose to use another courier or shipping method, any return shipping costs will not be refunded. Posti: Return via service point or parc
How to Return from Germany and Austria
Returns from Germany or Austria. You can return the products free of charge by placing the Parcel Return Connect post label that came with the shoes on the package. Remember to add the Returns Form into the parcel. If you choose to use another method
How to Return from Other EU Countries (BG, HR, CY, FR, GR, HU, IE, IT, LU, MT, PT, RO, SK, SI, ES)
Returns from other EU countries: Bulgaria, Croatia, Cyprus, France, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain. You can return products at your own expense via a local post or courier of your choic
How to Return from Outside of EU. (Norway, Switzerland, USA, Canada, Japan)
Returns from Outside the EU. USA, Canada, Japan, Norway, Switzerland. You can return products at your own expense via a local post or courier of your choice. As you are responsible for tracking the return parcel, we recommend using a delivery method
How to Return from Sweden and Denmark
Returns from Sweden or Denmark. You can return the products free of charge by placing the Customer Return post label that came with the shoes on the package. Ensure that the label covers the old postage label. Return via a Bring Service Point:. Swede