How to make a return? Return instructions and locations from which we offer free returns.
30-Day Returns Period. You have 30 days from the date of receiving your order to return any unused products. To be eligible for a refund or exchange, the product must be unused, undamaged, and in sellable condition. Please ensure that no tags are rem
You can return the products free of charge by attaching the Parcel Return Connect postal label that came with the shoes onto the package. Ensure that the label covers the old postage label. Return via a service point: https://paketshopfinder.dhlpaket
Returns from Estonia, Latvia, Lithuania. You can return the products free of charge by attaching the Postal Parcel Baltics Return label that was included with the shoes onto the package. Ensure that the label covers the old postage label. Order picku
Returns from Finland. Free Returns:. You can return products for free via Posti or Matkahuolto. If you choose to use another shipping method, we cannot refund you for the shipping costs. Return Process:. Please note that customer returns may take a l
Returns from Germany or Austria. You can return the products free of charge by placing the Parcel Return Connect post label that came with the shoes on the package. Remember to add the Returns Form into the parcel. If you choose to use another method
Returns from other EU countries: Bulgaria, Croatia, Cyprus, France, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain. You can return products at your own expense via a local post or courier of your choic
Returns from Outside the EU. USA, Canada, Japan, Israel, Norway, Switzerland. You can return products at your own expense via a local post or courier of your choice. As you are responsible for tracking the return parcel, we recommend using a deliver
Returns from Sweden or Denmark. You can return the products free of charge by placing the Customer Return post label that came with the shoes on the package. Ensure that the label covers the old postage label. Return via a Bring Service Point:. Swede